Advanced Installation

Installation documentation describes installation steps for a simplistic environment. However, A10 HarmonyTM Controller software can be installed in various environments with advanced installation options. Feel free to contact A10 CUstomer Support with detailed information of your environment for exploring advanced installation.

Undeploy A10 Harmony Controller Software

In case something goes wrong with the Harmony Controller software installation, it can be deployed again without impacting the application traffic. Old installation of software should be undeployed properly in order to successfully install the controller software again. Script to undeploy is included with the installer. However, it is recommended to contact A10 Customer Support before running the script.

Factory Reset of Appliance

A script to Factory reset of the Harmony Controller Appliance is included in the installer package. However, it is recommended to contact A10 Customer Support before running the script. While contacting, please provide the controller software version information i.e. what was the version when appliance was shipped and what version it is running now.

Getting Help

Feel free to contact A10 Customer Support via any of following methods: - Phone: 1-888-TACS-A10 (Toll-Free USA & Canada), 1-408-325-8676 (International) - Email: cloud-support@a10networks.com